Our Commitment
We take all complaints seriously and are committed to:
- Treating all complaints with respect and confidentiality
- Responding promptly and keeping you informed throughout the process
- Investigating complaints thoroughly and fairly
- Taking appropriate action to resolve issues
- Learning from complaints to improve our services
How to Submit a Complaint
By Phone
888-339-8464By Email
complaints@utmostfinancial.caIn Writing
A-970 Sargent Ave, Winnipeg, MB R3E 0E3
Complaint Resolution Process
Acknowledgment
We will acknowledge receipt of your complaint within 2 business days and provide you with a reference number.
Investigation
Our compliance team will investigate your complaint thoroughly, reviewing all relevant documentation and speaking with involved parties.
Resolution
We aim to provide a final response within 30 days. If more time is needed, we will keep you informed of the progress.
Escalation Options
If you are not satisfied with our response, you may escalate your complaint to the following regulatory bodies:
For Mortgage Complaints (Manitoba)
Manitoba Securities Commission
500-400 St. Mary Avenue, Winnipeg, MB R3C 4K5
Phone: 204-945-2548 · Website: mbsecurities.ca
For Mortgage Complaints (Alberta)
Real Estate Council of Alberta (RECA)
202, 1506 - 11 Avenue SW, Calgary, AB T3C 0M9
Phone: 403-228-2954 · Website: reca.ca
For Insurance Complaints
OmbudService for Life & Health Insurance
Phone: 1-888-295-8112 · Website: olhi.ca
What to Include in Your Complaint
To help us resolve your complaint efficiently, please include:
- Your full name and contact information
- A clear description of your concern
- Relevant dates, names, and account/policy numbers
- Copies of any relevant documents
- What resolution you are seeking